Return & Refund Policy

This Return & Refund Policy applies to digital product activation codes (software licenses) purchased through the Antivirus365 eStore.

1. No Refund After Activation Code Delivery

Upon confirmation of successful payment, the Antivirus365 eStore will process the order and deliver the purchased digital product activation code electronically within forty-eight (48) working hours, excluding weekends and public holidays, in accordance with our Delivery Policy.

Once a digital product activation code has been issued, displayed, delivered, or otherwise made available to the customer, it can no longer be reliably treated as an unused or returnable product. The code may have been viewed, copied, recorded, activated, or otherwise retained by the customer. For this reason, we are unable to safely return the code to inventory or resell it to another customer.

Accordingly, refunds, returns, exchanges, or cancellations will not be provided after the activation code has been issued or made available following successful payment, except where required by applicable law.

2. Refund Eligibility

Once a digital product activation code has been issued, displayed, delivered, or otherwise made available to the customer, the purchase is generally non-refundable, subject to this Return & Refund Policy and applicable law.

3. Customer Responsibility Before Purchase

Customers are responsible for reviewing their order carefully before making payment. This includes confirming the product name, license type, subscription term, number of devices or users, supported operating system, system requirements, region restrictions, and other relevant product details.

Refunds or exchanges will not normally be provided for reasons including:

• Purchasing the wrong product, license type, or subscription term;
• Changing your mind after purchase;
• Failure to verify system, device, or operating system compatibility;
• Failure to use or activate the purchased license;
• Purchasing a license for an unsupported region, device, or environment where the applicable restriction was disclosed before purchase; or
• An activation code has already been displayed, delivered, copied, or activated.

4. Invalid or Non-Working Activation Code

If the digital product activation code you receive is invalid or cannot be activated, please contact our support team with your order reference number and details of the issue.

Our support team will verify the activation code and provide troubleshooting assistance where necessary.

If the activation code is confirmed to be invalid or defective, Antivirus365 eStore will arrange for a replacement activation code or an appropriate remedy in accordance with our Return & Refund Policy and applicable law.

5. Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same order, or that an incorrect charge has occurred due to a payment or system error, please contact us promptly.

We will review the transaction and take appropriate corrective action if an error is confirmed.

6. Manufacturer or Publisher Policies

Certain software products may also be subject to license terms, subscription conditions, activation requirements, or cancellation procedures established by the software manufacturer or publisher. Customers are encouraged to review any applicable product terms before completing a purchase.

7. Rights Required by Law

Nothing in this Policy is intended to exclude, restrict, or modify any consumer right, guarantee, remedy, or obligation that cannot lawfully be excluded, restricted, or modified under applicable law.

Where applicable law requires a refund or other remedy, Antivirus365 eStore will comply with those requirements.

8. Contact Us

If you have any questions regarding your order, activation code, or this Return & Refund Policy, please contact the Antivirus365 eStore support team:

Customer Support: support@antivirus365.net

WhatsApp Support:

• +6011-2055 8332
• +6019-480 8331