Delivery Policy

This Delivery Policy applies to digital product activation codes (software licenses) purchased through the Antivirus365 eStore.

1. Delivery Method

Antivirus365 eStore provides digital product activation code through electronic delivery.

Upon successful payment confirmation, the Antivirus365 eStore will process the order and deliver the purchased activation code or license key electronically within forty-eight (48) working hours, excluding weekends and public holidays, in accordance with our Delivery Policy.

The purchased digital product activation code will be delivered separately via email, together with the relevant product download link and activation instructions.

2. Estimated Delivery Timeframe

Customers will receive their digital product activation code within forty-eight (48) working hours after successful payment confirmation, excluding weekends and public holidays.

In the event of any unexpected delay, customers may contact our support team for assistance.

3. Order Confirmation

After placing an order, customers will receive an order confirmation email consisting of the following:

• Order reference number;
• Order date and time;
• Product name;
• Quantity purchased;
• Total order amount in MYR;

Customers are advised to keep their order confirmation email for future reference.

4. Non-Receipt of Activation Code

If the digital product activation code has not been received within 48 working hours after payment, customers should:

1. Check the email inbox, spam and junk folders.
2. Confirm that the email address provided during checkout is correct.
3. Contact our customer support team with the order reference number.

If you have not received your digital product activation code within the stated delivery timeframe, please forward your order confirmation email to support@antivirus365.net with the subject "DID NOT RECEIVE ACTIVATION CODE" for assistance.

5. Invalid or Non-Working of Activation Code

If the digital product activation code received is invalid or cannot be activated, please contact our support team with your order reference number and details of the issue.

Our support team will verify the activation code and provide troubleshooting assistance.

If the activation code is confirmed to be invalid or defective, Antivirus365 eStore will arrange for a replacement activation code or an appropriate remedy in accordance with our Return & Refund Policy and applicable law.

6. Returns and Refunds

All purchases of digital product activation codes are subject to our Return & Refund Policy.

Once an activation code has been issued, displayed, delivered, or otherwise made available to the customer, the purchase is generally non-refundable, subject to our Return & Refund Policy and applicable law.

Please refer to our Return & Refund Policy for more information.

7. Contact Us

For delivery enquiries or assistance, please contact the Antivirus365 eStore support team:

Customer Support: support@antivirus365.net

WhatsApp Support: +6011-2055 8332 / +6019-480 8331